Return Policy Page

Returns and Exchange

You can return/exchange your orders in Trade Construction World

EXCHANGE ITEM RETURN ITEM

What is Trade World Return and Exchange Policy? How does it work?

Trade World returns and exchange policy gives you an option to return or exchange items purchased on Trade World for

any reason within the specified return/exchange period (check product details page for the same). Feel free to try on a

product but all we ask is that the product remains unused and is preserved in its original condition along with the tags

and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to

avoid any hassles in the event of a return/exchange. There are two ways to return the product to us:

1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a

return request.

2. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form

of Trade World credits provided the product meets the return policy and you have shared scan copy of the

courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a

doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This

doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has

been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check,

we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective

item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock

availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our

delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please

note that we offer you an option to exchange items purchased by you on Trade World for same or different sizes of same

style or for any other item of the same or different value from Trade World within the specified exchange period subject

to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:

1. Some products like Tiles, Iron and selected products which are susceptible to damage can only be

returned/exchanged for a limited number of days. Certain products like Cements can only be exchanged not

returned. Please read the Product Detail Page to see the number of days upto which a product can be

returned/exchanged, post-delivery.

2. All items to be returned or exchanged must be unused and in their original condition with all original tags and

packaging intact (for e.g. tiles must be packed in the original box).

3. Under Exchange Policy,

a) If you choose to exchange the item purchased by you on Trade World within the specified exchange period for the

same size or different size of same style, you will be provided with a replacement of the item, free of cost.

b) If you choose to exchange item purchased by you on Trade World for any other item of the same or different value

from Trade World. In such case, if exchanged item is of the higher value, differences in amount will be charged to you

and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of

original item from you.

c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to

calculate difference in amount of original and exchanged item which will be payable by you or refundable by Trade

World as the case may be, for an exchange.

d) Applicable refund for exchange will be trigger post successful pick of original item from you.

4) Exchanges are only allowed for pincodes which are serviceable for an exchange. 5) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While 6) Non- returnable products/categories cannot be exchanged. 7) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.

How long would it take me to receive the refund of the returned product?

After the refund has been initiated by Trade Construction World as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

1. NEFT - 1 to 3 business days post refund initiation

2. Trade World Credit - Instant

3. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

4. PhonePe wallet –Instant

Please note, Trade World initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Trade World warehouse. In case of any refund discrepancies, Trade World may at its sole discretion, request you to share with us a screenshot of your bank statement.

Note : You can maintain up to five bank accounts for NEFT/IMPS refunds and a single bank account can be linked upto five Trade World accounts. If you wish to add a new bank account over and above, please delete an existing bank account.